Refund Policy

Last updated: September 11, 2026

A fair, simple refund policy: try Mouzz Pro free first, and if a purchase doesn't work out, you have 14 days to get your money back.

Mouzz Pro (Purchased from mouzz.dev)

We offer a free trial of Mouzz Pro so you can fully evaluate the app before purchasing. The trial gives you complete access to all features, so you can make sure Mouzz Pro works well on your Mac and fits your workflow.

If you are not satisfied with your purchase, you can request a full refund within 14 days of the transaction date.

Mouzz Pro purchases are processed by Paddle, our merchant of record. Paddle handles all refund processing on our behalf.

How to Request a Refund

To request a refund for a Mouzz Pro purchase, send an email to support@mouzz.dev with your order number or the email address used at checkout. We aim to respond to all refund requests within 2 business days.

Once approved, the refund will be returned to your original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Mouzz (Mac App Store)

The Mac App Store version of Mouzz is free, so no refunds apply to it. If you ever make a purchase through the Mac App Store, such purchases are handled entirely by Apple and are subject to Apple's refund policy. You can request App Store refunds at reportaproblem.apple.com.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase applies to that transaction.

Contact

If you have questions about this refund policy or need assistance with a purchase, contact us at support@mouzz.dev.